Return & Refund Policy – HisenseHub
We value your satisfaction and aim to ensure a seamless shopping experience. Below is our official return and refund policy.

Eligibility for Returns
You may return a product within 7 days of delivery if:

The product is defective, damaged, or not functioning as intended (supported by technician report).

The product received is not the one ordered.

The item is incomplete or has missing accessories.

Non-Returnable Items
Products without original packaging or that show signs of use.

Items damaged due to customer negligence.

Opened electronics (unless proven defective).

Return Process
Initiate the return within 7 days via:

WhatsApp: +254%20709003608

Email: info@hisensestore.co.ke

Provide:

Order Number

Reason for Return

Photo evidence (if needed)

Our team will evaluate and confirm your request within 24 hours.

Pickup will be scheduled within 48 hours (for within Nairobi).

After item evaluation:

Refund processed within 7–10 business days via M-Pesa or bank.

Or item is replaced/exchanged (based on availability).

Or a credit note is issued.

Contact for Returns
Phone/WhatsApp: 
Email:info@hisensestore.co.ke